Common errors messages and what they mean
You may occasionally see various error messages when detach/reattaching emails. Look it up here and see what is really happening.Outlook says "Outlook blocked access to
the following potentially unsafe attachments"
Cause: The latest update from Outlook 2007 and 2010 treats
ByReference attachments as unsafe. ByReference attachments are what
we use to physically detach your attachments, yet still allow you to
access them through a mouse click. See the
security update,
and the
solutions.
Error message: "The underlying
connection was closed: Could not establish trust relationship for
the SSL/TLS secure channel".
Cause: You will see this error if your bucket name has a .
(period) in it and when you do a detach to S3. When you have . in
the name, S3 treats it as a subdomain. Unfortunately, the SSL
certificate Amazon uses is not valid for the subdomain. Remove .
from your bucket name should fix the problem.
Error message: "The system cannot find
the file specified".
Cause: This error may happen when you click on an attachment
to view. You may have changed the local cache directory path. We
will cache the attachment in the new directory, but Outlook does not
update the path when the message is selected. Go select a different
message, then come back to the original message, and you should be
able to see the attachment.
Error message: "Can't create file : xxxxxx. Right-click the folder you want to
create the file in, and then click properties on the shortcut".
Cause: This error arises because your Internet temporary buffer
has too many files with the same name. image001.jpg is a common file
name, you will likely see it reporting error first. To fix the
problem, go to your Internet temporary directory and delete all
files that start with the same name.
The path to this directory is stored in your registry. If you use Outlook 2003, it is at HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook\Security\OutlookSecureTempFolder. By default, it is something like C:\Documents and Settings\%USER_NAME%\Local Settings\Temporary Internet Files\OLK#\
Error message: "Internal error" or
"time out".
Cause: Amazon S3 occasionally reports internal error or
timeout. This is normal. Just retry and the problem will go away.
Error message: "Microsoft Office Outlook
could not sign or encrypt this message because you have no
certificates which can be used to send from the email address....".
Cause: After detaching/reattaching, we must save the changes
made. If the email is signed with a certificate, Outlook will prompt
you with the error message indicating that you cannot change it.
Either get a digital ID as prompted by the error message, or just
ignore the message. If you ignore, Outlook will revert back the
changes we made to the email.